Privacy policy Hortum group bv
About our privacy policy
Hortum group bv cares a lot about your privacy. We therefore only process data that we need for
(improving) our services and we handle the information we have about you and your use of . with care
our services have collected. We never make your data available for commercial purposes
third parties.
This privacy policy applies to the use of the website and the services provided by it
Hortum group bv. The effective date for the validity of these conditions is 25/03/2021, with the publication of
a new version will invalidate all previous versions. This privacy policy describes which data
about you are collected by us, what this data is used for and with whom and under what
conditions this data may possibly be shared with third parties. We also explain to you how
we store your data and how we protect your data against misuse and what rights you have with
regarding the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, you
find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we store it (or have it stored), which
security techniques we use and for whom the data is transparent.
Online Store Software
Our web store is developed with software from wix.com. Personal data that you provide on behalf of our
services available to us are shared with this party. wix.com] can access your
data to provide us with (technical) support, they will never use your data for anyone else
goal. [PROVIDER] is obliged on the basis of the agreement that we have concluded with them to
take security measures. These security measures consist of the application of SSL encryption and
a strong password policy. [wix.com uses cookies to collect technical information with
regarding your use of the software, no personal data is collected and/or stored.
[PROVIDER] reserves the right to share collected data within its own group in order to
further improve services.
Email and mailing lists
Our website uses wix.Cpù, a third party that manages the e-mail traffic from our website and
handles the sending of any newsletters. All confirmation emails you receive from our website and
web forms are sent through wix.com's servers. will never use your name and e-mail address for your own
use for purposes. At the bottom of every e-mail sent automatically via our website you will see the
'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can de
seriously reduce the functionality of our website! Your personal data is protected by wix.com
stored. wix.com uses cookies and other internet technologies that provide insight into whether emails
be accessed and read.wix.com reserves the right to use your information for further
improve the service and in this context share information with third parties.
gmail
We use the services of Gmail for our regular business e-mail traffic. This party has
appropriate technical and organizational measures have been taken to prevent misuse, loss and corruption of your and our
data as much as possible. Gmail can't access our mailbox and we handle all our email
e-mail confidential.
Payment processors
EXAMPLE: To handle (part of) the payments in our web store, we use the
platform of Stripe, Stripe processes your name, address and residence details and your payment details such as your
bank account or credit card number. Stripe has taken appropriate technical and organizational measures
to protect your personal data. Stripe reserves the right to use your information to
to further improve services and to share (anonymised) data with third parties in this context
Share.stripe shares personal data in the event of a request for a deferred payment (credit facility)
and information related to your financial position with credit rating agencies. All mentioned above
safeguards regarding the protection of your personal data also apply to the
parts of Stripes services for which they engage third parties. Stripe no longer stores your data
than is permitted by law.
Reviews
Shipping and logistics
EXAMPLE: When you place an order with us, it is our job to have your package delivered to you. We make
use of the services of dematra to carry out the deliveries. It is therefore necessary that we
share your name, address and residence details with dematra ]. dematra only uses this data for the benefit of
of the execution of the agreement. In the event that dematra engages subcontractors, dematra will inform your
data also available to these parties.
Invoicing and accounting
External sales channels
Purpose of the data processing
General purpose of the processing
We only use your data for the purpose of our services. That is, the purpose of the
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share information with us and we use this information to - other than on your
request - to contact you at a later time, we will ask you for explicit permission to do so. Your
data is not shared with third parties, other than for accounting and other administrative purposes
obligations. These third parties are all held to secrecy on the basis of the agreement
between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed for the purpose of our
further improve services. This information (for example your IP address, web browser and
operating system) are not personal data.
Cooperation in tax and criminal investigations
In some cases, Hortum group bv can be held on the basis of a legal obligation to
sharing your data in connection with government tax or criminal investigations. In such a
In this case we are forced to share your data, but we will behave within the possibilities that the law offers us
oppose it.
Retention periods
We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you
indicates that you no longer wish to use our services. If you indicate this to us, we will
also be interpreted as a request to forget. Pursuant to applicable administrative obligations, we must:
invoices with your (personal) data, so we will keep this data for as long as the applicable
save term. However, employees no longer have access to your client profile and documents that
we have produced in response to your order.
Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with
relating to the personal data processed by or on behalf of us. We explain below which
rights these are and how you can invoke these rights. In principle, we send to prevent misuse
copies and copies of your data only to your e-mail address already known to us. In case you have the
If you wish to receive data at another e-mail address or, for example, by post, we will ask you to
legitimize. We keep records of completed requests, in the event of a request for forgetting
we administer anonymized data. You will receive all copies and copies of data in the
machine-readable data format that we use within our systems. You have the right at any time to
to file a complaint with the Dutch Data Protection Authority if you suspect that we have used your personal data in a
wrong way.
Right of inspection
You always have the right to process the data that we process or have that relate to your person or
traceable to this. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a copy of all data with an overview of the processors at the e-mail address known to us
who have this data in their possession, stating the category under which we have this data
stored.
Right of rectification
You always have the right to process the data that we process or have that relate to your person or
can be traced back to this. You can make a request to that effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation that the data has been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to process the data that we process or have processed that relate to your person or for that purpose
traceable, to be limited. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation to the e-mail address known to us that the data until you lift the restriction is not
be processed longer.
Right to portability
You always have the right to process the data that we process or have that relate to your person or
traceable thereto, to be carried out by another party. You can make a request to that effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. if your
request is granted, we will send you copies or copies of all data to the e-mail address known to us
about you that we have processed or processed on our behalf by other processors or third parties. To all
In such a case, it is likely that we will no longer be able to continue the service, because the safe
linking of data files can then no longer be guaranteed.
Right to object and other rights
In such cases, you have the right to object to the processing of your personal data
by or on behalf of Hortum group bv. If you object, we will immediately stop the data processing
suspend pending the handling of your objection. If your objection is well-founded, we will provide copies and/or
make copies of data that we process or have processed available to you and then the processing is permanent
to strike. You also have the right not to participate in automated individual decision-making or profiling
be subjected. We do not process your data in such a way that this right applies. Are you
believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Cookies are placed via our website from the American company Google, as part of the “Analytics” service.
We use this service to keep track of and to get reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to this
data. We collect information about your surfing behavior and share this data with Google. Google can do this
interpret information in conjunction with other datasets and in this way your movements on the internet
to follow. Google uses this information to offer, among other things, targeted advertisements (Adwords) and
other Google services and products.
Third Party Cookies
In the event that third party software solutions use cookies, this is stated in this
privacy declaration.
Privacy Policy Changes
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
recent version. If the new privacy policy has consequences for the way in which we already collected data
relating to you, we will notify you by e-mail.
Contact details
Hortum group bv
Nachtegaaldreef 12 Sint-Amandsberg Belgium T (049) 405-2273 E lukas@hortum.be
Contact person for privacy matters
Lukas De Loore